How can we help?

Most answers are below. If yours isn't, write to us — a real person reads every message.

Contact us

Email support@inaayratech.com. Tell us what happened, your device and app version (Settings shows the version at the bottom), and your @handle if it's about your account. We usually reply within two working days.

Subscription

How much is Habitage Pro, and is there a free trial?

Eligible new subscribers get a 7-day free trial, then Habitage Pro is monthly or yearly. You'll see the current price for your country on the subscription screen before you confirm.

How do I cancel?

Subscriptions are billed by Apple or Google, so you cancel with them: on iPhone, Settings → your name → Subscriptions → Habitage; on Android, Google Play → Profile → Payments & subscriptions → Subscriptions. You can also open this from Habitage: Settings → Manage Subscription. Cancel at least 24 hours before your renewal date.

I paid, but Habitage asks me to subscribe.

Open the subscription screen and tap Restore Purchases, using the same Apple ID or Google account you paid with. Still stuck? Email us with the date of purchase.

Can I get a refund?

Refunds are handled by the store. Apple: reportaproblem.apple.com. Google Play: request it from your Play order history.

Your account

How do I use Habitage on a new phone?

Install Habitage and sign in with the same method you used before (Apple, Google or email). Your habits, journeys, sunlight, isles and friends come with you.

How do I change my name, bio or what the app suggests?

Settings → Edit Profile for your name and bio. Settings → Personalization for your city (weather), interests and goals.

How do I hide from search?

Settings → turn off Discoverable. People can no longer find you by searching; friends you send your invite link to can still add you.

How do I delete my account?

Settings → Delete account. The confirmation lists exactly what's erased and what stays (shown as "Deleted user"), and it can't be undone. Deleting doesn't cancel your subscription — cancel that with the store first. More detail in the Privacy Policy.

How do I get a copy of my data?

Email us from the address on your account and we'll send it within 30 days.

Friends, crews and safety

How do I add a friend?

Friends → Add a friend, and search their @handle — or share your invite link and they can add you in one tap.

What is a crew?

Up to six friends keeping a habit together. Each person keeps their own journey at their own pace; the crew sees who's kept theirs today and can cheer each other on.

Someone is bothering me. What can I do?

Block them from their profile — they can no longer message you, cheer you or send requests. To report a message, press and hold it in the chat and choose Report. We review every report. For anything urgent, email us.

Notifications and reminders

I'm not getting reminders or notifications.

Check Settings → Notifications in Habitage, and that notifications are allowed for Habitage in your phone's settings. On Android, battery-saving modes can delay notifications; allowing Habitage to run in the background helps.

Data and privacy

Can I turn off usage and crash data?

Yes — Settings → Data. It's never sold and never used for ads.